Refund policy

Refund policy

We make every tube of Gigi with care, and we want it to arrive just as we packed it. If something isn't right, we're here to help.

If your order arrives faulty or damaged

We're truly sorry. Please email us at hello@brushwithgigi.com within 3 days of receiving your order, with a few photos or a short video showing the issue.

Our quality team will take a look and get back to you. Once it's approved, we'll send you a fresh tube, on us. If you'd prefer, we can refund the item and any shipping you paid instead, back to your original payment method.

Any postage for returning the item is on us.

When we're around

We reply to emails from 9am to 5pm (Malaysia time), Monday to Friday. We take weekends and public holidays to rest, and we'll get back to you as soon as we're back.