Frequently Asked Questions

Great minds think alike. So, we’ve rolled out some FAQs to break it down for you. If you still need help then please contact us at

Shipping & Returns

We provide Delivery Services to:


Semenanjung Malaysia | 1 -3 working days | from MYR 6

Sabah/Sarawak | 3 - 5 working days | from MYR 12

Singapore | 3 - 5 working days | from MYR 20

Currently we only ship to Malaysia, Singapore and Brunei. But we hear you! Our team is working hard to expand to other countries. Drop us a DM or comment on our Instagram @brushwithgigi to let us know where you are from 😉

If your order is placed before 11am, we will send your order the same day. 

Semenanjung Malaysia

You can expect to receive your order within 1-3 working days.

Sabah, Sarawak & Singapore

You can expect to receive your order within 3-5 working days.

We do not have a pickup point for you, yet. But in case of a tooth emergency, you can always get in touch with us and we can try to arrange an emergency delivery.

Yes, we accept exchange & returns within 7 days of delivery date. As long as the products have not been used and are still sealed. Please contact us at with subject title "EXCHANGE/RETURN" with your order number and we'll email you back with instructions on what to do.

Please note we will not refund the shipping fee and you will be responsible for shipping the item(s) back to us. Hot tip.. If you're sending something back to us, we suggest sending it with a tracking number. If your return parcel is lost in transit, that's on the shipping provider, not Gigi. Shipping costs can't be refunded, or credited.


To avoid delays in shipping your order, we try to process it as quickly as possible. So we can’t guarantee. We suggest you get in touch with us within 30 minutes after the order was placed at with the following:

  • Subject title - “Urgent Change to Order #”
  • Please include your order number in the email
  • If you wish to update to a new shipping address, please include the new shipping details in the email

Once again, we cannot guarantee your request will be fulfilled. But we will try our best. Should your request come after your order has been shipped out, we will not be able to cancel your order, but your change of delivery address should be ok!

Firstly, we’re so sorry! Please contact our customer service team at and we’ll be sure to help you out!

Firstly, we’re so sorry! Please contact our customer service team at and we’ll be sure to make it right again!

We sincerely apologize for this not-so-nice experience! Please email us at with photos of the defective product(s) and we'll take it from there.

Kindly track your order via the shipping tracking number we have provided you in your order email.


We wanted to create a toothpaste alternative to those who want no fluoride. Did you know that some people are sensitive and can be allergic to fluoride? We’re here for all those people.

At Gigi, we totally respect a brusher’s right to choose. If you're looking for toothpaste with fluoride, you can consider others in the market. But we really think you should try ours first wink wink. Our Essential Toothpaste is formulated to do all the things you want it to - prevent plaque build-up, stimulate gum health & make you smile bigger!

"Nano-hydroxyapatite is a revolutionary material with a wide use in dentistry. With regard to restorative and preventive fields, nano-hydroxyapatite has remarkable remineralizing effects on initial lesions of enamel, certainly higher than traditional fluorides used until now for this purpose. Nano-hydroxyapatite is, in fact, a better source of free Ca, and this is a key element as regards the remineralization, the protection against caries and dental erosion." – A Journal of Odonontostomatologia Sciences