FREE Shipping WM 📦 Flat rate RM6 East Malaysia

Frequently Asked Questions

We read your mind! Here are answers to the things you were probably about to ask. If you don’t see what you need, email us anytime at hello@brushwithgigi.com. We don’t ghost.

Let's Talk Toothpaste

We use hydroxyapatite — a mineral your teeth are already made of. It helps rebuild enamel, reduce sensitivity, and keep your smile smooth and strong. No fluoride, no fluff, and no harsh ingredients.
Yes. Tiny cracks in your enamel are often the cause of sensitivity. Our hydroxyapatite formula helps seal those cracks and rebuild your enamel. Most people feel a difference within just a few weeks.

Hydroxyapatite is what your teeth are already made of. It’s a form of calcium that strengthens enamel and helps reduce sensitivity without harsh side effects. Fluoride can be effective too, but too much of it, especially if swallowed, isn’t always ideal. Hydroxyapatite helps rebuild enamel in a way that’s gentle, safe if swallowed, and backed by science. Win win.

We don’t focus on percentage and for good reason. When it comes to nano hydroxyapatite, more isn’t always better. What actually matters is quality, not quantity.

 

At Gigi, we use rod-shaped nano hydroxyapatite that’s under 100 nanometres in size. That’s the sweet spot shown to work best for rebuilding enamel and reducing sensitivity. Some brands use micro particles that are too big to work or needle-shaped ones that raise safety concerns. We don’t cut corners like that.

 

Instead of chasing numbers, we focus on real performance. Clean ingredients, clinical research, and thoughtful formulation. Because your smile deserves the good stuff, not gimmicks.

Yes. Our formula is gentle, fluoride-free, and free from SLS, parabens, artificial colours, and alcohol — making it safe for most ages and stages. If you’re unsure, check with your doctor or dentist.
Yes, our toothpaste is safe if accidentally swallowed. No need to panic if your toddler forgets to spit.
Yes it does. We use a gentle plant-based cleanser so you still get that fresh, clean feeling — without the harshness.
Always. No animal testing, no animal by-products. Just clean, kind oral care.
Nope. None of the above.
Gigi gently removes surface stains and helps remineralise enamel so your teeth feel cleaner and look naturally brighter over time. No bleach, no drama.

You can find the full list on our Essential Toothpaste product page. Everything’s listed clearly — no hidden stuff, no surprises. Just the good stuff your teeth and gums will love.

Around 6–8 weeks with twice-a-day use. Our tube sits cap-down so the paste stays near the top — no aggressive squeezing needed.

Shipping & Delivery

We currently ship within Malaysia and Singapore. For other countries, check our Find Us page to see where Gigi is available internationally — including the Maldives, Brunei, and Canada (which also ships to the US). Want us where you are? Let us know.

Peninsular Malaysia starts from RM5.50

East Malaysia starts from RM12

Singapore starts from RM17.50

 

Free Shipping 

Peninsular Malaysia orders over RM150

East Malaysia orders over RM250

Singapore orders over RM350

Peninsular Malaysia: 1–3 working days

East Malaysia: 2–5 working days

Singapore: 3–5 working days

Currently no, but we’re working on it.
Yes. Once your order ships, you’ll get an email with your tracking number.
Reach out to us at hello@brushwithgigi.com and we’ll look into it right away.

Returns & Exchanges

We accept returns if there’s a fault or something isn’t quite right. We want you to love your Gigi experience — just email us and we’ll sort it out.
Absolutely. We're so sorry if that happens. Email us and we’ll make it right.
If your order hasn’t been processed yet, we’ll do our best to make changes for you. Just email us as soon as possible.

Payment & Orders

We accept MasterCard, Visa, Apple Pay, Google Pay, Grab Pay, PayLater by Grab, Touch ’n Go, ShopeePay, and FPX.
Usually no — unless you’ve found a glitch in the matrix.
Drop us a line at hello@brushwithgigi.com and we’ll help you out.
Yes. You can subscribe to get your toothpaste delivered regularly — with a discount and no stress. Pause, skip, or cancel anytime.
Log into your account and click on “Manage Subscription.” From there, you can make any changes you need. Or email us and we’ll do it for you.

Product Use & Care

Brush twice a day with a pea-sized amount. That’s it. No foamy overkill, just clean teeth and happy gums.
Room temperature is perfect. Make sure the cap’s on and the bathroom isn’t steamy like a sauna 24/7.

Stockists & B2B

Visit our Stockists page for a full list of stockists near you.

Yes. We love partnering with people who care about good oral care. Email us at hello@brushwithgigi.com.