We do not have a pickup point for you, yet. But in case of a tooth emergency, you can always get in touch with us and we can try to arrange an emergency delivery.

We accept exchanges and returns within 7 days of delivery, provided the products are unused and sealed. Email us at hello@brushwithgigi.com with the subject “EXCHANGE/RETURN” and your order number. Please note, shipping fees are non-refundable, and return shipping costs are your responsibility. We recommend using a trackable shipping method to ensure your return reaches us safely.

To avoid delays in shipping your order, we try to process it as quickly as possible. If you need to make changes, contact us within 30 minutes of placing your order at hello@brushwithgigi.com with the following:

• Subject title - “Urgent Change to Order #”
• Please include your order number in the email
• If you wish to update to a new shipping address, please include the new shipping details in the email

Once again, we cannot guarantee your request will be fulfilled. But we will try our best. Should your request come after your order has been shipped out, we will not be able to cancel your order, but your change of delivery address should be ok!

We sincerely apologise for this not-so-nice experience! Please email us at hello@brushwithgigi.com with details and photos if applicable and we'll take it from there.

Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your delivery’s progress.

We totally understand that sometimes you need a break or want to make some changes to your subscription. Here's how you can easily manage everything:

To make any changes to your subscription, simply log in to your account on our website. Once you're logged in, under the 'Address' section you'll see the 'Subscriptions' link, click on that. From there, you'll see your current subscription and can easily modify your order.

How do I skip my next delivery?
Need a little more time before your next shipment is billed and processed? Or maybe you want it to arrive a bit earlier this month? You can adjust your next billing date by selecting "Reschedule" and edit your date. Click on save and you're good to go! To skip it completely, click on "Skip payment." If you run into any issues, just send a message to our customer experience team at hello@brushwithgigi.com and let us know you'd like to change your next refill date.

How do I pause my subscription?
Need to take a break? No worries, pausing your subscription is super easy. Log into your subscription portal and click on "Pause my Subscription". When you're ready to start again, simply click on "Resume my Subscription" and we'll be right at your door!

How do I cancel my subscription?
We understand that sometimes the timing isn't right or things just aren't working out. If you’d like to cancel your subscription, go to your subscription portal and click on "Cancel Subscription."

We wanted to create a toothpaste alternative to those who want no fluoride. Did you know that some people are sensitive and can be allergic to fluoride? We’re here for all those people.

At Gigi, we totally respect a brusher’s right to choose. If you're looking for toothpaste with fluoride, you can consider others in the market. But we really think you should try ours first wink wink. Our Essential Toothpaste is formulated to do all the things you want it to - prevent plaque build-up, stimulate gum health & make you smile bigger!

"Nano-hydroxyapatite is a revolutionary material with a wide use in dentistry. With regard to restorative and preventive fields, nano-hydroxyapatite has remarkable remineralizing effects on initial lesions of enamel, certainly higher than traditional fluorides used until now for this purpose. Nano-hydroxyapatite is, in fact, a better source of free Ca, and this is a key element as regards the remineralization, the protection against caries and dental erosion." – A Journal of Odonontostomatologia Sciences